Question 1

What is a Space?

Accepted Answer

A Space is a digital twin (3D model) of any real-world building or property. You can scan any property, from a single-bedroom apartment to a football stadium, and upload it to the Matterport platform to create a dimensionally accurate digital twin of the property.

Question 2

What is the difference between an Active and Archived Space?

Accepted Answer

An Active Space is the fully immersive 3D digital twin or model of a physical space or property you can view, edit, publish, and share. Each of our Plans allows for a certain number of Active Spaces. Active Spaces that you no longer need can be archived. Archived Spaces do not count towards your Plan’s Active Space Limit. You cannot view, edit, share or transfer an Archived Space. You can archive an Active Space, and reactivate or unarchive a Space at any time.

Question 3

What happens when I reach my Active Space Limit?

Accepted Answer

You can continue using your existing Active Spaces when you reach your Active Space Limit (ASL).  All administrators will receive an email that they are at the Active Space Limit (ASL) for their account. They’ll also see a notification in the UI inside their Matterport Cloud (my.matterport.com). You can continue to scan as much as you want with the Matterport App and your smartphone or tablet. However, any new Spaces you upload to your account will be in a pending state, which means they can’t be viewed, transferred, or restored to the Matterport app. To resolve the issue, you have two options: Upgrade to a subscription with more Active Spaces. Your Active Space Limit will increase immediately. Archive or delete existing Spaces until you are below the limit.

Question 4

What can I do with a Matterport Free Subscription?

Accepted Answer

The Free Plan is the best way to try out and learn more about the Matterport platform. The Free Plan gives you 1 Active Space, 2 users, and access to extensive editing tools. You can capture with any supported 360 camera or with your iOS or Android device. Learn more about Matterport for Mobile. You can create and edit 3D models of any Space, take accurate measurements, add tags, label objects and rooms, and get auto-generated content (instant gallery, video clips, and guided tour highlights). You can share Spaces captured using a smartphone with others and on Matterport Discover.

Question 5

What is the difference between Starter and Professional Plans?

Accepted Answer

The Starter Plan is perfect for individuals or small businesses that need all of the essential features. Starter provides 5-20 Active Spaces, 3 users, and basic customization, creation, publish and share features. The Starter Plan works with the Matterport mobile app, supported 360 cameras, Capture Services, and transferred Pro2 and Pro3 digital twins. The Professional Plan is perfect for small businesses and teams that need more advanced functionality. Professional works with Pro-grade supported cameras - the Matterport Pro2/Pro3 and the Leica BLK360 G1. The Professional Plan provides more Active Spaces (20-150 Spaces), more users (10), more data (50GB attachment data for Tags and Notes), and more features like automatic face blurring, account analytics, and access to BIM, e57 & Trueplan files. Learn more about our Plans.

Question 6

What is the difference between Professional and Business Plans?

Accepted Answer

The Professional Plan is perfect for small businesses and teams that need more advanced functionality. Professional Plan works with Pro-grade supported cameras - the Matterport Pro2/Pro3 and the Leica BLK360 G1. The Plan provides 20-150 Spaces, 10 users, 50GB attachment data for Tags and Notes, and features like automatic face blurring, account analytics, and access to BIM, e57 & Trueplan files. The Business Plan is perfect for businesses that need more Spaces and enhanced collaboration and integration capabilities. The Business Plan provides the flexibility to scale to 300 Active Spaces, more users (50), more attachment data (500GB) for deeper collaboration across teams, and better pricing on add-ons such as floor plans and MatterPak technical files.

Learn more about our plans.

Question 7

Can I upgrade or downgrade my existing Plan?

Accepted Answer

Upgrading your Plan: You can upgrade your plan at any time to a higher tier or to add more Spaces. The process is seamless, and all your content, including Spaces and settings (such as folder setup and invited collaborators), will remain unchanged. Downgrading your Plan: Professional, Business, and Enterprise Plans cannot be downgraded to Free or Starter Plans. Note that eligible downgrades take effect only after the current subscription term (monthly or annual) ends. Refunds are not provided for downgrades or cancellations. Downgrades must meet certain requirements, such as not exceeding the Active Space Limit of the desired plan. Learn more about upgrading/downgrading your subscription.

Question 8

My business wants to cancel its subscription. How do we do that? Can we get a refund?

Accepted Answer

Account owners can modify or cancel the Subscription from the Account Settings anytime. Your Subscription will remain active at its current level until the end of the current billing period. We do not offer refunds on canceled or downgraded Subscriptions.

Question 9

What payment methods do you accept?

Accepted Answer

You can use your credit card to pay for any Subscription Plan. Customers in the US can also pay via automatic bank transfer with ACH direct debit. Customers in Europe can use SEPA direct debit to pay via their bank account. If you sign up for an Enterprise Plan, we can invoice you with payment via PO and/or ACH, wire, or check. Please contact sales to learn more.

Question 10

How can I be sure my data is secure?

Accepted Answer

At Matterport, we take data security and privacy very seriously and are committed to protecting your private information. We comply with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) and offer US Privacy Shield for international data transfers. Please visit our Trust Center to learn more. Matterport encrypts all data at rest and in transit. Data in transit is encrypted using TLS protocol with 256-bit AES encryption. We undergo independent third-party, annual audits against SOC2’s Trust Principles of Security, Availability, and Confidentiality. For organizations that need an extra layer of security, our Enterprise offers SAML 2.0-based Single Sign-on. Please contact sales for more information

Features	Free Try it Free	Starter Select	Professional Select	Business Select	Enterprise Contact Sales
Core Features
Active Spaces	1	5-20	20-150	100-300	Custom
Users	2	3	10	50	Custom
Supported Cameras
iOS and Android
Supported 360 cameras
Matterport Pro2, Matterport Pro3
Leica Geosystems BLK360 G1
Import 360 spherical images
Number of cameras you can use with one account	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Space size limit (scan points)
Space size limit (scan points)	200	500	Unlimited	Unlimited	Unlimited
Active Space usage (scan points)
1 Active Space	1-200 scan points	1-200 scan points	1-200 scan points	1-200 scan points	1-250 scan points
2 Active Spaces		201-500 scan points	201-500 scan points	201-500 scan points	Managed with Enterprise SpaceFlex
3 Active Spaces			501-1000 scan points	501-1000 scan points	Managed with Enterprise SpaceFlex
4 Active Spaces			1000+ scan points	1000+ scan points	Managed with Enterprise SpaceFlex
Content Creation Features
Select a start location
Measurement tool
Label objects and rooms
Create a tour with highlights of the space
Customize tour behavior
Create a virtual reality (VR) experience
Trim tool
Blur tool
Create tags with images and attachments
Automatic face blurring
Minimap
Navigational compass
Business card & quick link

Flexible plans and pricing.

Free

Starter

Professional

Business

Enterprise

Compare all plan features.

Free

Starter

Professional

Business

Enterprise