FREQUENTLY ASKED QUESTIONS

 

What is a 3D Space?

A Space is the complete, processed model of a real-world environment built from individual scan data. A Space may represent a home, multifamily unit, office suite, or business listing. While larger Spaces are sometimes possible, our supported maximum is 200 scans.

What is Processing?

Matterport uses advanced technology to combine 2D and 3D data into a complete, interactive Matterport Space. This is called 'processing.' Processing charges depend on the camera you purchase. Spaces created with the Pro2 and Pro 3D Cameras are processed at a rate of $19 per Standard Space (up to 100 3D scans and 360˚ Views), and Spaces created with the Pro2 Lite 3D Camera are processed at a rate of $29 per Standard Space.*

What is a Scan?

A scan is the data collected from a single 360° rotation of a Matterport 3D Camera from a single position. Many scans are combined and processed to create a complete 3D Space.

* For billing purposes, a Standard Space is comprised of 3-100 3D scans or 360˚ Views. Standard Spaces will be processed for $19 (Pro2 or Pro) or $29 (Pro2 Lite). Large Spaces comprised of 101-200 3D scans and 360˚ Views will be processed for twice the Standard Space rate for that camera. We cannot guarantee that Spaces comprised of over 200 3D scans and 360˚ Views will be successfully processed.

Re-uploads or duplicates of previously uploaded Spaces are processed at no additional charge. Test Spaces comprised of up to 2 scans are processed at no charge.

What else can I get from my 3D Spaces?

Every 3D Space includes automatically generated Teaser Videos (MP4 and GIF formats), unlimited 2D snapshots, and a free virtual reality version of your Space. Other assets can be ordered for a small additional fee:

• Schematic Floor Plan US$14.99 (15 €/£ 13)/Space - Black-and-white floor plan with dimensions
• MatterPak™ Bundle US$49 (44 €/£ 39)/Space - Instantly download the textured OBJ, colorized point cloud, reflected ceiling plan image, and floor plan image as a ZIP file

What is Hosting? Can I host more than 300 Spaces in an account?

All Matterport cameras require a Cloud Plan that gives you access to storage in our secure, lightning-fast cloud. This ensures your Spaces are available whenever - wherever - you need them, and gives you access to the latest features and functionality Matterport has to offer.

Each Cloud Plan comes with 100, 200, or 300 Hosted Spaces, but you can host more for a small overage fee. At the end of each month, additional Spaces are hosted at a rate of $19 for each block of 50 Spaces over the quantity included in your Cloud Plan (rounded up to the nearest block).

LEARN MORE ABOUT HOSTING OVERAGES

You can change your Cloud Plan level at any time via our self-serve portal, or by contacting our support team. Changes must be made at least 3 business days prior to the upcoming billing period. You may also choose to delete Spaces that are no longer in use from your account. Deleted Spaces do not count toward your hosting limit.

What is a Collaborator? How many do I need?

Collaborators are users who can access your account, and may be given different permissions, such as uploading Spaces or editing existing Spaces.

The number of allowed collaborators depends on your Cloud Plan level.
Use of Matterport Cloud services is subject to the Cloud Subscription Agreement.